CLIENT SERVICE AGREEMENT & TERMS OF SERVICE - EFFECTIVE AUGUST 12,2026
DOGGONE AWESOME PET SERVICES
CLIENT SERVICE AGREEMENT & TERMS OF SERVICE
Effective August 12th, 2026
Professional Pet Care You Can Trust
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Doggone Awesome Pet Services
Client Service Agreement & Terms of Service

Thank you for choosing Doggone Awesome Pet Services. We understand that trusting someone with your pets and your home is an important decision. Our goal is to provide dependable, compassionate, and professional care while giving you peace of mind whenever you’re away.

This Agreement outlines the policies, procedures, and expectations designed to ensure the highest level of care for your pets while protecting both our Clients and our Company. By requesting services, you acknowledge that you have read, understand, and agree to the terms contained within this Agreement.

We look forward to caring for your pets like they’re part of our own family.

TABLE OF CONTENTS
1. Purpose of Agreement
2. Services & Emergency Authorization
3. Client Responsibilities
4. Authorized Access During Scheduled Services
5. Home Access, Keys & Lockboxes
6. Scheduling, Visit Times & Service Windows
7. Payment Terms, Deposits & Billing
8. Vacation Reservations, Deposits & Cancellation Policy
9. Holiday Services
10. Veterinary Emergencies
11. Medication Administration
12. Inclement Weather & Emergency Procedures
13. Right to Refuse or Discontinue Services
14. Liability & Client Acknowledgements
15. Home Security, Privacy & Photographs
16. General Terms & Conditions
17. Electronic Acceptance & Future Services
18. Acknowledgement & Signatures
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SECTION 1

Purpose of Agreement
This Client Service Agreement (“Agreement”) is entered into by and between Doggone Awesome Pet Services (“Company”) and the Client requesting services (“Client”).

This Agreement establishes the terms and conditions under which Doggone Awesome Pet Services agrees to provide professional pet care services. By signing this Agreement or requesting services, the Client acknowledges that they have read, understood, and agreed to all terms and conditions contained herein.

This Agreement shall remain in effect for all current and future services provided by Doggone Awesome Pet Services unless amended in writing or terminated by either party.

This Agreement applies to all services offered by Doggone Awesome Pet Services, including but not limited to:
• Vacation Pet Sitting
• Daily Pet Visits
• Dog Walking
• Overnight Pet Sitting
• Pet Taxi Services
• Medication Administration
• Puppy Care
• Cat Care
• Other mutually agreed upon pet care services

Scheduling requests are accepted based upon staff availability.

Once services have been accepted by Doggone Awesome Pet Services, both the Client and the Company acknowledge that time has been reserved specifically for the Client and their pet(s). The Client agrees to comply with all payment, cancellation, and deposit policies contained within this Agreement.
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SECTION 2

Services & Emergency Authorization
Doggone Awesome Pet Services is authorized to perform the pet care services requested by the Client.

Services may include, but are not limited to:
• Feeding and providing fresh water
• Dog walking and exercise
• Outdoor potty breaks
• Indoor play and enrichment
• Medication administration
• Litter box maintenance
• Bringing in mail and packages
• Rotating lights and blinds
• Pet transportation (Pet Taxi)
• Overnight pet sitting
• Other mutually agreed upon services

If circumstances arise requiring additional care beyond the originally scheduled services, Doggone Awesome Pet Services will make every reasonable effort to contact the Client before providing additional services.

If the Client cannot be reached and immediate action is necessary for the health, safety, or welfare of the pet(s), the Client authorizes Doggone Awesome Pet Services to:
• Schedule additional care visits.
• Transport the pet(s) to the designated veterinarian.
• Seek treatment at the nearest licensed emergency veterinary hospital if necessary.
• Authorize emergency veterinary treatment as recommended by the attending veterinarian.
• Take any other reasonable action necessary to protect the health and safety of the pet(s).

The Client accepts full financial responsibility for all veterinary expenses, emergency treatment, medications, transportation costs, additional pet sitting visits, and any other reasonable expenses incurred on the Client’s behalf.

Doggone Awesome Pet Services will make every reasonable effort to act in the best interest of the Client and their pet(s) during any emergency; however, the Company cannot guarantee the outcome of emergency medical treatment or veterinary care.
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SECTION 3

Client Responsibilities

The Client agrees to provide complete, accurate, and up-to-date information regarding each pet, including feeding schedules, medications, behavioral concerns, medical conditions, emergency contacts, veterinary information, and any special care instructions.

The Client agrees to maintain an adequate supply of food, medications, litter, cleaning supplies, leashes, collars, harnesses, waste bags, and any other items necessary to properly care for the pet(s).

Should additional supplies become necessary during the service period, Doggone Awesome Pet Services is authorized to purchase reasonable supplies on the Client’s behalf. The Client agrees to reimburse the Company for the cost of the supplies and any applicable shipping or delivery fees.

The Client agrees to disclose any history of aggression, biting, escape attempts, destructive behavior, anxiety, medical concerns, or any other condition that may affect the safety of the pet(s), Company staff, or others.

The Client agrees to notify Doggone Awesome Pet Services of any changes to travel plans, emergency contact information, veterinary information, household access, or other information that may affect scheduled services.

If the Client leaves updated written care instructions in the home that differ from previously provided information, Company staff will make reasonable efforts to follow the most current written instructions. Significant changes will be reported to management as soon as reasonably possible.

While traveling, the Client agrees to remain reasonably available by telephone, text message, or email. If the Client cannot be reached, Doggone Awesome Pet Services may rely upon the designated emergency contact to assist in making decisions regarding the care of the pet(s).
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SECTION 4

Authorized Access During Scheduled Services

To help ensure the safety of our staff, the security of the Client’s home, and the consistency of care provided to the pet(s), Doggone Awesome Pet Services requests that no other individuals or service providers enter or stay at the residence during the entire vacation service period. From the first scheduled visit through the completion of the final scheduled visit, unless previously disclosed to and approved by the Company.

This includes, but is not limited to, family members, friends, neighbors, housekeepers, contractors, dog walkers, pet sitters, maintenance personnel, or any other individual entering the property during scheduled services.

If another individual requires access during the scheduled service period, the Client agrees to notify Doggone Awesome Pet Services in advance.

Failure to provide notice may result in the modification, suspension, or cancellation of services if, in the Company’s reasonable judgment, the situation presents a safety, security, or liability concern.

Doggone Awesome Pet Services shall not be responsible for the actions, omissions, damages, missing property, unsecured doors or gates, pet care, or other issues resulting from the actions of any third party who enters the residence during the scheduled service period.
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SECTION 5

Home Access, Keys & Lockboxes

The Client agrees to provide Doggone Awesome Pet Services with safe, reliable, and uninterrupted access to the residence for all scheduled services.

The Client is responsible for ensuring that all keys, lockboxes, garage codes, gate codes, alarm codes, and other methods of entry are accurate and functioning prior to the first scheduled visit.

If Doggone Awesome Pet Services is unable to gain access to the residence due to missing or incorrect keys, malfunctioning lockboxes, changed access codes, dead batteries, activated alarm systems, locked security gates, or any other access issue beyond the Company’s control, the Company will make reasonable efforts to contact the Client and/or the Client’s designated emergency contact to obtain access.

If access is still unavailable and immediate care is necessary for the health or safety of the pet(s), the Client authorizes Doggone Awesome Pet Services to arrange for a locksmith or other reasonable means of entry. Any locksmith fees, emergency access costs, additional service time, or related expenses shall be the sole responsibility of the Client. The scheduled visit fee will still apply.

To improve security and reduce the number of individual client keys carried by staff, Doggone Awesome Pet Services provides and installs Company-owned lockboxes on clients’ homes during vacations whenever practical.

If a lockbox cannot be used because of the property’s layout, homeowners’ association restrictions, security concerns, or another reasonable circumstance, Doggone Awesome Pet Services will work with the Client to establish an alternative method of access, which may include the use of physical keys or another mutually agreed-upon method.

All Company-owned lockboxes remain the property of Doggone Awesome Pet Services and may be removed upon completion of visits.

For the protection of both the Client and Doggone Awesome Pet Services, all keys, lockbox combinations, alarm codes, garage codes, and other access information will be kept confidential and securely maintained.
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SECTION 6

Scheduling, Visit Times & Service Windows

Doggone Awesome Pet Services is committed to providing dependable, professional, and timely care for every Client.

Although every reasonable effort will be made to arrive as close as possible to the requested visit time, Clients understand that exact arrival times cannot always be guaranteed due to traffic, weather, emergencies, extended visits, road closures, or other unforeseen scheduling circumstances.

Unless otherwise agreed to in writing, scheduled visits may occur within one (1) hour before or one (1) hour after the requested service time.

Clients requesting a specific timed visit due to medications, veterinary appointments, insulin administration, or other time-sensitive needs should notify Doggone Awesome Pet Services when scheduling services. Every reasonable effort will be made to accommodate these requests.

Each scheduled visit includes the services agreed upon at the time of booking and will be performed for the reserved visit length. If additional services are requested that extend beyond the scheduled visit time, additional fees may apply.

If an emergency or unforeseen circumstance significantly delays a scheduled visit, Doggone Awesome Pet Services will notify the Client as soon as reasonably possible and make every reasonable effort to ensure the pet(s) receive appropriate care.
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SECTION 7

Payment Terms, Deposits & Billing

The Client agrees to pay all charges for services requested and provided by Doggone Awesome Pet Services.

Vacation Services:
Payment for vacation pet sitting services is due within ten (10) calendar days following the completion of the scheduled services, unless otherwise agreed to in writing.

Daily Services:
Clients receiving recurring daily services will generally be invoiced on a weekly basis, unless an alternative billing arrangement has been approved by Doggone Awesome Pet Services.

Invoices not paid by the due date will be considered past due and a $10 fee will apply.

A late fee of Thirty Dollars ($30.00) will be assessed for each month, or any portion thereof, that an outstanding balance remains unpaid, to the extent permitted by applicable law.

Doggone Awesome Pet Services reserves the right to suspend or decline future services until all outstanding balances, including applicable late fees, have been paid in full.

Returned checks, declined electronic payments, chargebacks, or other reversed payments may be subject to a Thirty Dollar ($30.00) returned payment fee, in addition to any applicable bank fees or collection costs permitted by law. Doggone Awesome Pet Services reserves the right to require future payments to be made by cash, certified funds, or another approved payment method.
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SECTION 8

Vacation Reservations, Deposits & Cancellation Policy

A 25% non-refundable deposit is required for all vacation service reservations consisting of three (3) or more consecutive days.

Doggone Awesome Pet Services may accept and reserve the Client’s requested vacation dates before the required deposit is received. Once the Company has reserved time slots on its schedule, the required 25% non-refundable deposit becomes immediately due.

Because staff availability is reserved exclusively for the Client and other reservation opportunities may be declined, the Client agrees that the required deposit remains due and payable regardless of when the reservation is canceled, including cancellations made before the scheduled start date or on the first day of the scheduled services.

The required deposit will be applied toward the total balance due for the scheduled vacation services.

Failure to pay the required deposit or any outstanding balance may result in the cancellation of future reservations or suspension of future services until the account has been brought current.

Cancellation Policy
• Cancellations made more than twenty-four (24) hours before the scheduled visit will not incur a cancellation fee. This DOES NOT apply to vacation clients
• Cancellations made less than twenty-four (24) hours before the scheduled visit will be charged the full scheduled service fee. This DOES NOT apply to vacation clients.
• Vacation deposits remain due and non-refundable as outlined above.

If the Client returns home earlier than expected or no longer requires the remaining scheduled visits, the Client agrees to notify Doggone Awesome Pet Services as soon as reasonably possible.

If the Client returns home earlier than scheduled and Doggone Awesome Pet Services has not been notified prior to arriving for a scheduled visit, the visit will be considered completed and the applicable service fee will still apply. Prompt notification allows the Company to adjust staff schedules and avoid unnecessary travel.
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SECTION 9

Holiday Services

Holiday services are offered based upon staff availability.

An additional Ten Dollar ($10.00) holiday surcharge per scheduled visit will apply to services performed on the following holidays:
• New Year’s Day
• Easter
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Eve

Holiday reservations should be requested as early as possible, as availability is limited and fills quickly.

Doggone Awesome Pet Services reserves the right to limit or decline holiday reservations based upon staffing availability.

The applicable holiday surcharge will be reflected on the Client’s invoice.

Holiday reservations are subject to the same payment, deposit, and cancellation policies outlined in this Agreement.
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SECTION 10

Veterinary Emergencies

If, in the reasonable judgment of Doggone Awesome Pet Services, a pet becomes ill, injured, or requires immediate medical attention while under our care, the Company will make every reasonable effort to contact the Client.

If the Client cannot be reached, reasonable efforts will be made to contact the designated emergency contact.

If immediate veterinary care is necessary and neither the Client nor the emergency contact can be reached, the Client authorizes Doggone Awesome Pet Services to transport the pet to the Client’s preferred veterinarian or, if unavailable, to the nearest licensed emergency veterinary facility.

The Client authorizes the attending veterinarian to provide any treatment deemed reasonably necessary for the health and welfare of the pet.

The Client accepts full responsibility for all veterinary expenses, medications, transportation costs, emergency services, and any additional pet care required as a result of the emergency.

Doggone Awesome Pet Services cannot guarantee the outcome of veterinary treatment or emergency medical care.
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SECTION 11

Medication Administration

Doggone Awesome Pet Services will administer medications according to the Client’s written instructions.

The Client agrees to provide complete and accurate written instructions regarding dosage, frequency, method of administration, and any special handling requirements before services begin.

If there are any changes to a pet’s medications or medication instructions after services have been scheduled, the Client is responsible for notifying Doggone Awesome Pet Services by sending a message to management through the Precise Pet Care client portal. Clients are also encouraged to leave a written note in the home with the updated instructions.

While every reasonable effort will be made to administer medications properly, some pets may refuse medication despite reasonable attempts. If a medication cannot be successfully administered, or if there is any uncertainty regarding the medication instructions, Doggone Awesome Pet Services will notify the Client as soon as reasonably possible.

The Company shall not be responsible for complications resulting from inaccurate, incomplete, outdated, or undisclosed medication instructions, undisclosed medical conditions, or a pet’s refusal to accept medication.
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SECTION 12

Inclement Weather & Emergency Procedures

The safety of our clients, pets, and employees is our highest priority.

Doggone Awesome Pet Services will make every reasonable effort to provide scheduled services during inclement weather, power outages, road closures, or other unforeseen events.

If travel becomes unsafe or impossible, the Company will notify the Client as soon as reasonably possible and discuss available alternatives.

During periods of extreme heat, cold, severe storms, icy conditions, or other unsafe weather, Doggone Awesome Pet Services may modify outdoor activities for the safety of both pets and staff.

Walks may be shortened and replaced with supervised indoor play, enrichment activities, or potty breaks when appropriate. These modifications will not affect the scheduled visit length unless circumstances beyond the Company’s reasonable control make it impossible to safely complete the visit.

If emergency conditions prevent access to the residence, Doggone Awesome Pet Services will make reasonable efforts to contact the Client or the designated emergency contact to determine the safest course of action.
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SECTION 13

Liability & Client Acknowledgements

The Client acknowledges that Doggone Awesome Pet Services will provide professional, compassionate, and reasonable care for all pets while they are in our care. However, pets are living animals, and unforeseen circumstances may occur despite the exercise of reasonable care.

The Client understands that Doggone Awesome Pet Services cannot reasonably anticipate every action or reaction of an animal and therefore cannot guarantee against illness, injury, escape, loss, death, or other circumstances beyond the Company’s reasonable control.

The Client agrees to release, indemnify, and hold harmless Doggone Awesome Pet Services, its owners, employees, and representatives from claims, damages, expenses, or liabilities arising from, but not limited to:
• Pre-existing medical conditions.
• Undisclosed behavioral or medical concerns.
• Acts or omissions of third parties.
• Acts of nature or severe weather.
• Circumstances beyond the Company’s reasonable control.
• Actions of the pet(s), including bites, scratches, property damage, or escape.

The Client understands that pets will be left unattended between scheduled visits unless overnight care or continuous care has been specifically arranged.

Doggone Awesome Pet Services shall not be responsible for injury, illness, death, escape, property damage, or other loss resulting from undisclosed medical conditions, undisclosed behavioral concerns, faulty fencing, defective gates, unsecured doors or windows, or other containment failures beyond the Company’s reasonable control.

The Company shall not be responsible for damage to the Client’s home or personal property caused by a pet while left unattended between scheduled visits.

Doggone Awesome Pet Services shall not be responsible for household maintenance issues occurring during the service period, including but not limited to power outages, plumbing failures, appliance malfunctions, internet outages, HVAC failures, broken water lines, or other home-related emergencies that are not caused by the Company.

The Client is responsible for maintaining secure fencing, gates, doors, windows, and other containment systems necessary to safely secure their pet(s).
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SECTION 14

Home Security, Privacy & Photographs

The Client understands that Doggone Awesome Pet Services provides services inside private residences and agrees to maintain a safe working environment for Company staff.

The Client agrees to notify Doggone Awesome Pet Services of any indoor or outdoor surveillance cameras, recording devices, alarm systems, or other security equipment located on the property.

Doggone Awesome Pet Services respects the privacy of every Client. All keys, alarm codes, garage codes, lockbox combinations, access information, personal information, and veterinary records will be kept confidential and used solely for the purpose of providing services.

Photographs may be taken during scheduled visits to document services performed, provide visit updates to the Client, and promote Doggone Awesome Pet Services through the Company’s website, social media pages, advertisements, and other marketing materials.

By accepting this Agreement, the Client grants Doggone Awesome Pet Services permission to photograph their pet(s) for these purposes. Clients who do not wish for their pet’s photographs to be used for promotional or marketing purposes must notify management by sending a message through the Precise Pet Care client portal. This request will be documented in the Client’s account and honored for all future services.

Doggone Awesome Pet Services will make every reasonable effort to avoid publishing photographs that reveal sensitive personal information, security features, or the interior of the Client’s home beyond what is reasonably necessary to capture the pet(s).
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SECTION 15

General Terms & Conditions

This Agreement represents the complete understanding between the Client and Doggone Awesome Pet Services regarding the services provided.

Any changes to this Agreement must be made in writing and agreed upon by both the Client and Doggone Awesome Pet Services.

The Client agrees to provide accurate and up-to-date information regarding their pet(s), household, emergency contacts, travel plans, medications, and any other information that may affect the services provided. Doggone Awesome Pet Services is not responsible for issues resulting from inaccurate, incomplete, or outdated information supplied by the Client.

If any part of this Agreement is found to be invalid or unenforceable, the remaining portions shall continue to remain in full force and effect.

This Agreement shall be interpreted in accordance with applicable laws.

Doggone Awesome Pet Services reserves the right to update this Agreement from time to time. Clients will be notified of any material changes before future services are provided.
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SECTION 16

Electronic Acceptance & Future Services

This Agreement applies to all current and future services requested from Doggone Awesome Pet Services unless replaced by a newer written agreement.

By signing this Agreement, the Client acknowledges that they have read, understand, and agree to all terms and conditions contained herein.

The Client further understands that future service requests submitted through the Precise Pet Care client portal, by email, by text message, by telephone, or by any other method accepted by Doggone Awesome Pet Services shall be governed by the terms of this Agreement unless a revised Agreement has been executed.

Electronic signatures and electronic acceptance shall have the same force and effect as original handwritten signatures, to the extent permitted by applicable law.
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ACKNOWLEDGEMENT & SIGNATURES

By agreeing, the Client acknowledges that they have carefully read and understand this Client Service Agreement & Terms of Service and agree to abide by all policies, procedures, terms, and conditions established by Doggone Awesome Pet Services.

The Client further authorizes Doggone Awesome Pet Services to provide pet care services as requested and understands that this Agreement shall remain in effect until terminated by either party or replaced by a revised written agreement.

Thank you for choosing Doggone Awesome Pet Services.
We truly appreciate the trust you place in us to care for your pets and your home. Every member of our team is committed to providing dependable, compassionate, and professional care while treating your pets like family.

If you ever have questions, concerns, or updates regarding your pet’s care, please don’t hesitate to reach out. We value your trust and look forward to serving you and your pets for years to come.

Thank you for being a part of the Doggone Awesome Pet Services family!